Australian Made Socks

Yes, we do accept phone orders. Browse through our website to see what products we have available, then call us at 1800 338 837 from Monday to Saturday, 9 am to 5 pm and we can assist you with placing an order. Orders can be made on your behalf when paying with a credit card, but we cannot place an order for you using PayPal or Afterpay.

Once we have shipped your order via Australia Post, you will receive a tracking link via email so you can track the progress of your delivery. 

Check here to track your order: http://auspost.com.au/track/ 

On rare occasions, an item you ordered may go out of stock before we are able to remove it from the website. If you have ordered an item that has gone out of stock, we will contact you to see if you would like a similar product or to let you know how long it will be before it is back in stock. If you are not satisfied with these options, we will happily process a refund for you.

In-Store Purchase: Returns

You can return your item in-store in person within 14 days from the date of the purchase (during the period advised above), to any of our stores for a new product or a gift card.

• Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. 
• You must present the receipt you received in the store at the time you purchased your items. 
• Please make sure that tags are still attached, the product is unused or unworn and is in saleable condition.  

For store locations please refer to this link https://www.creswickwool.com/store-locator ; 

Online Purchase: Returns

We need to be advised of your intention to return within 30 days of your purchase date.

• We need to be advised of your intention to return within 14 days of
  delivery by contacting us via phone at 1800 338 837 or emailing help@creswickwool.com.au.

You can return an item purchased online:

To any Creswick Woollen Mills retail store (For store locations, please refer to this link https://www.creswickwool.com/store-locator)
however please note that the refund will not take place in-store and will be processed by our office once they have been notified of the return. You may also choose to post your return to our online store returns/exchange address. 

• Web Returns 
• Creswick Woollen Mills 
• Shop 2-3, 3 Prospect Hill Road 
• Camberwell VIC 3124 
• 1800 338 837 
• Please
  ensure that the tags are still attached, the product is unused and is
  in saleable condition. Garments must not have been worn. 
• Due
  to health reasons, we cannot offer returns or refunds on our quilts,
  mattress toppers, mattress protectors, underblankets, pillows and pillow
  protectors. Please ensure you select these items carefully before
  purchase.

If
you have any concern with your Creswick natural sleep order, please
call our Customer Service team on 1300 338 837 Monday to Friday 10am to
4pm to assist you.

• You
  will need to include your order number, full name, contact details and
  any additional comments in relation to your return. If more than 1 item
  is on the invoice please indicate, which item/s you wish to return. 
• Once
  we have received your items back at our web returns address, a refund
  will be issued, and your funds will be returned via your original
  payment method.

Please
note: Delivery costs will be excluded from the refund if the
refund/exchange is due to a change of mind. If during the initial
request, the product is deemed faulty, or not as ordered, we will pay
for the postage.  

The
goods are your responsibility until they reach Creswick Woollen Mills.
We recommend sending them back via registered post.   

Online Purchase: Exchange

We need to be advised of your intention to exchange within 30 days of your purchase. 

Please notify us via phone at 1800 338 837 or emailing help@creswickwool.com.au within 7 days of delivery to request your exchange. 

You can return an item purchased online to any Creswick Woollen Mills
retail store (For store locations, please refer to this link https://www.creswickwool.com/store-locator) You may also choose to post your return to our online store returns/exchange address.

• Web Returns 
• Creswick Woollen Mills 
• Shop 2-3 
• 3 Prospect Hill Road 
• Camberwell VIC 3124 
• 1800 338 837 
• Please ensure that the tags are still attached, the product is unused and is
  in saleable condition. Garments must not have been worn. 
• Due to health reasons, we cannot offer returns or refunds on our quilts,
  mattress toppers, mattress protectors, under blankets, pillows and pillow protectors. Please ensure you select these items carefully before purchasing.
• Please include your order number, contact details and any special instructions.

Standard delivery charges apply on re-delivery for online exchanges, unless during the initial request, the product is deemed faulty, or not as ordered, then we will pay for the postage.  

When your item reaches us in the office, we will send back the exchanged item and notify you of the tracking number via email. 

The goods are your responsibility until they reach Creswick Woollen Mills. We recommend sending them back via registered post.   

At Creswick, we strive to provide our customers with the highest quality products and exceptional shopping experiences. We understand that sometimes, despite our best efforts, issues may arise with your purchase. That's why we have a comprehensive replacement policy in place to ensure your satisfaction. In this article, we will guide you through our replacement policy, outlining the steps and conditions for hassle-free exchanges.

If you receive a faulty product, you can
return it for an exchange or a refund. However, please note that we cannot accept returns or exchanges for garments that have been damaged due to regular wear and tear, such as a button falling off or a zipper breaking after use. Similarly, blankets that show signs of wear from regular use, such as pilling or fabric thinning over time, are not eligible for return or exchange.

Please refer to this url:
Apparel size guide

Large Single 180 x 255cm
Double230 x 255cm
Queen 240 x 255cm
King255 x 270cm
Super King 255 x 300cm

This footwear size chart provides a helpful guide for selecting the right fit based on group size, Australian/New Zealand men's and women's sizing, and corresponding foot lengths in centimeters and inches. 

Please refer to this link:
Footwear - Size Guide

With the right care, your Creswick purchase will last for years to come. Please refer to individual products for detailed care instructions. 

Our Creswick Rewards Program is designed to thank you for your loyalty to Creswick Wool. Creswick Members receive Member Benefits to thank you for your loyalty, including Vouchers, Birthday treats, Early Previews to Sales and so much more.  

The more you shop, the more rewards you will receive.  You can choose whether you want to redeem your offers In Store or Online.