Warranty

Warranty

Rest Easy with Complete Confidence: The Creswick Natural Sleep 10-Year Warranty

Buying a high-quality mattress is a big investment in your sleep, which means it’s a big investment in your health and wellbeing. So as you sleep, sleep easy knowing that Creswick offers a comprehensive 10-year warranty on your natural Australian-made Lana Wool Mattress. 

Once we’ve delivered your handcrafted Australian wool mattress directly to your home and set it up in your room, we’ll provide you with a 10-year warranty form to complete and send to the manufacturer. 

What Does The Warranty Cover?

The all-important question… what exactly does the 10-year warranty cover? 

Essentially, you’re covered only for manufacturing faults or defects, which means sub-standard workmanship of the mattress coils, or wires that may be loose or damaged. 

The mattress is NOT covered for damage caused by:

  • Misuse or negligence
  • Transportation
  • Everyday wear and tear
  • Improper or incompatible bed base

We strongly recommend consulting with a Creswick Natural Sleep expert to choose a base that will be compatible with one of our Lana Wool mattresses. Luckily, we offer a premium range of high-quality, beautiful bases for your mattress. You can even choose an adjustable bed base for maximum comfort and support. Our bases come with natural fibre wool and linen fabrics as well as a great selection of colours to suit your bedroom decor. All of our bases come backed with a 5-year warranty. 

How To Care For Your Mattress

The best way to protect your mattresses and reduce the likelihood of needing to use your warranty is simply to look after them well. We strongly recommend buying a high-quality mattress protector and using it to safeguard the mattress from spills and natural body oils. Thankfully, Creswick can help you out on that front, with a selection of natural bamboo or cotton mattress protectors. As you go to sleep at night, you’ll rest easy knowing your mattress - and therefore your warranty - has the best possible protection. Other ways to look after your mattress include:

  • Mopping up any accidental spills as soon as possible.
  • Directly avoiding excess moisture.
  • Rotating your mattress end to end every two weeks for the first four months and then every three months thereafter.

With a Lana Wool Mattress from Creswick, you can be completely confident that the quality and craftsmanship that has gone into it is blue-ribbon standard. Then, with our 10-year warranty, you’ll rest equally comfortably knowing we’re looking after you just as well as you’re looking after your mattress. 

Contact The Creswick Team Today

Here at Creswick, we hope your mattress gives you years and years of restful and rejuvenating sleep night after night. But we also appreciate that things do happen every once in a while. At any time, if you ever need to make a claim on your warranty or simply have a query, do not hesitate to get in touch. Our Customer Service team and Creswick Natural Sleep Experts in-store are always ready to assist you. 

Today is the day to take control of your sleep, your health and your overall well-being. Contact our Creswick Natural Sleep Experts, either online or in-store, to talk about your sleep needs. We’re here to help you decide on a mattress support and comfort level that meets your needs. Before you know it, you’ll be sleeping on a non-toxic, natural Australian fine wool mattress that helps you to wake up feeling nourished and revitalised ready for the day ahead.

Back to blog